What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service.
You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
-
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR · Telephone: 0300 123 9 123 · E-mail: complaint.info@financial-ombudsman.org.uk
-
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
